You can exchange the size and model or return the purchased products within 10 working days from the date you receive the goods and get a refund of the amount paid, excluding any shipping costs incurred.
Returned merchandise must be undamaged , immaculate and in the same condition as it was shipped, complete with tags. All returned products will be inspected, so we reserve the right to refuse items that are not in the same condition as they were when we started. The following will not be accepted Returns shipped beyond 10 days from the date of receipt (The date of return shipment shall be the date of return).
* Cannot return custom garments (swimsuits or accessories) and/or custom edition. * For all countries where there is customs, you will be fully responsible for the return costs (customs clearance, possible duties...).
COMMODITY EXCHANGE - ITALY (EXCHANGE)
- Place a new order by placing the new items you wish to receive in the shopping cart.
- Write in the order notes "I request delivery with previous order pickup #XXXXX" (to view the notes field click the "View Cart" item).
- Complete the payment of the order.
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Prepare In an envelope the items to be returned To be handed over to the courier on the day of delivery of the new order.
The courier will simultaneously carry out the delivery of the new order and withdrawal Of the items to be replaced. As soon as the goods return to our offices they will be inspected and a refund will be issued within 15 business days.
RESO - ITALY (with grip arranged by Boneswimmer)
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If the return is from Italy you can contact us at [email protected] indicating the following info:
- SUBJECT MAIL: "Return Order No. XXXXX with hold"
- MAIL: Items to be returned, day of preference (you can't choose a time) for carrier passage and full address with nominal and telephone reference.
- As soon as the goods return to our offices, they will be inspected and a refund will be issued(reversing the shipping cost of €8.00), directly to the PayPal account or credit card you used at the time of payment, Within 15 working days.
RETURN - ITALY + FOREIGN RETURN
- The choice of method and carrier by which to return products is free, but always with tracking of shipment. We will not respond to goods sent without tracking or lost.
- As soon as the goods return to our offices, they will be inspected and a refund will be made, directly to the PayPal account or credit card you used at the time of payment, within 15 business days.
Where to send the goods
Authors Srl - Boneswimmer Shop
Via Alfredo Cappellini, 18
21013 Gallarate (VA) - Italy
If you have any questions, send an email to [email protected], making sure to include your order number and specifying the reasons for your request. We will get back to you as soon as possible!