Delivery times:

24/48 hours if products are available in stock.
For all pre-ordered or customized products, approximately 15 business days are required.

Shipping methods:

Italy: €8.99 GLS - €11.00 BARTOLINI - €22.00 DHL
Calabria and Islands: €10.00 GLS - €22.00 DHL

Pickup at the Boneswimmer Gallarate store: €0.00 - specify in the "notes" field that the collection will be made at the Gallarate store (Via Cappellini, 18) and use the discount code "GALLARATE" worth €8.99 if your order includes shipping costs.
Pickup is only available at the Boneswimmer store in Gallarate. We'll contact you by phone or email once your order is ready for pickup.

Free shipping on orders over €100.00 - valid for Italy only.
€200.00 [ Austria, Belgium, Denmark, Germany, Luxembourg, Monaco, Netherlands (BRT), Bulgaria, Croatia, Czech Republic, Estonia, Latvia, Lithuania, Romania, Slovakia (GLS), Cyprus, Finland, Greece, Hungary, Ireland, Poland, Portugal, France, Norway, Spain]
€250.00 [ Albania, Bosnia, Belarus, Georgia, Moldova, Macedonia, Malta, Turkey (BRT)]
€300.00 [ South Africa]
€500.00 [ Australia, Canada, Switzerland, United States, UK]

Shipping costs for abroad:

• AUSTRALIA: €70.00
• ALBANIA, ANDORRA, ARMENIA, AZERBAIJAN, BOSNIA, BELARUS, FAROE ISLANDS, GEORGIA, GIBRALTAR, ICELAND, MOLDOVA, MACEDONIA, MALTA, TURKEY: €28.00
• AUSTRIA, BELGIUM, DENMARK, GERMANY, LUXEMBOURG, MUNICH, NETHERLANDS: €12.00
• BULGARIA, CROATIA, CZECH REPUBLIC, ESTONIA, LATVIA, LITHUANIA, ROMANIA, SLOVAKIA: €23.00
• FINLAND, GREECE, HUNGARY, IRELAND, POLAND, PORTUGAL, SLOVENIA, SWEDEN: €19.00
• FRANCE: €13.00
• CANADA, NORWAY, SOUTH AFRICA, SWISS, UKRAINE, USA: €39.00
• SPAIN: €16.00
• UNITED KINGDOM: €18.00

Please provide a delivery address where someone authorized to collect the package will always be present. Please also ensure you include the exact shipping address, including the house number or any extension or intercom numbers that replace the last name.

If the package is returned to us due to inaccurate or incomplete delivery information, you will be responsible for the return shipping costs.

Payment Methods:

CREDIT CARD
PAYMENT: PAYPAL
* PAYPAL * info@boneswimmer.it
PAYMENT IN INSTALLMENTS (with Scalapay)

For any doubts send an email to info@boneswimmer.it , making sure to include your order number and the reason for your request. We'll get back to you as soon as possible!

You can exchange size and model or return the products purchased within 10 working days from the date of receipt of the goods and obtain a refund of the amount paid, excluding any shipping costs incurred .

The returned goods must be intact, immaculate and in the same condition in which they were shipped , complete with tag. All returned products will be inspected, therefore we reserve the right to refuse items that are not in the same condition as when they were shipped. Items that are not in the same condition as when they were shipped will not be accepted. returns shipped after 10 days from the date of receipt ( the return shipping date is valid ).

Products in the LAST CHANCE category cannot be returned and/or replaced.

* It is not possible to return personalized items (costumes or accessories) and/or custom editions. * For all countries where customs are present, the return costs will be entirely at your expense (customs clearance, any duties...).

GOODS EXCHANGE - ITALY (EXCHANGE)

• Place a new order by adding the new items you wish to receive to your cart.
• Write in the order notes “ I request delivery with collection of previous order no. XXXXX ” (to view the notes field click on the “View cart” item).
• Complete the payment for your order.
• Prepare in an envelope the items to be returned and handed over to the courier on the day of delivery of the new order.
  
  The courier will simultaneously deliver the new order and collect the items to be replaced. As soon as the goods return to our offices, they will be inspected and a refund will be issued within 15 working days.

RETURN - ITALY (with collection organized by Boneswimmer)

• If the return is from Italy you can contact us at info@boneswimmer.it indicating the following information:
  - EMAIL SUBJECT: "Return of order no. XXXXX with collection"
  - MAIL: Items to return, preferred day ( you cannot choose a time) for the delivery of the carrier and complete address with name and telephone number.
  
  
• As soon as the goods return to our offices, they will be inspected and a refund will be issued ( reversing the shipping costs of €8.99 ). directly to your PayPal account or to the credit card you used at the time of payment, within 15 working days.

RETURN - ITALY + RETURN ABROAD

• The choice of method and carrier with which to return the products is free, but always with shipment traceability . We will not be responsible for goods sent without traceability or lost.
  
  
• As soon as the goods return to our offices, they will be inspected and the refund will be made directly to your PayPal account or to the credit card you used at the time of payment, within 15 working days .
  
  

Where to send the goods

Autori Srl - Boneswimmer Shop
Via Alfredo Cappellini, 18
21013 Gallarate (VA) – Italy

For any doubts send an email to info@boneswimmer.it, making sure to indicate the order number and specifying the reasons for your request. We will contact you as soon as possible!